Hateful Gamers

Problem: “The Last Straw” fantastic name really; who knows, it might be my last one too.  Anyhow, it’s a quest, that near the end of your tasks, ask you to find a key. Fun part about that? It hasn’t dropped from the mob it used to drop from, about 6 months ago.  It’s a quest that has been broken for literally half a year.  It’s in the 30-40 level range.  A range that new customers quickly get to, and you have a broken quest? Not good.

 

I did send a message to the GM’s (as I’ve started doing) and this is my response:

Hello Relon!

Thank you for contacting Sony Online Entertainment’s In-Game Support, this is GM Aphobiance. I understand you are having troubles progressing The Last Straw and would like some assistance in this matter. This issue has been reported and is being looked into at this time. Unfortunately with all of the new content and games coming out older content can be overlooked at times. Unforutnately I can not give you an ETA on when this will be addressed. You may want to check our forums for any possible updates on this matter in the future. I wish you the best of luck in and out of game!

If you have any other issues we can assist you with, please don’t hesitate to ask.

Safe travels,

GM Aphobiance
Sony Online Entertainment LLC

Alright, so basically this is what we learned from GM Aphobiance:

• Our best bet to find out if problems are fixed is reading their forums.
• It’s been reported before, they know about it, they just haven’t fixed it.
• They’re ‘overlooking’ it because they’d rather work on new content.  It’s fairly apparently they’re short staffed on developers that have the skillset to fix quests like these for whatever reason, and they’re working on the high end content, lowbies be damned, right?
• Aphobiance enjoys telling us how unfortunately things are. Sometimes he likes to tell us how Unforutnately, which is funny, because you’d assume with how many times he informs customers of their unfortunate situation, he’d get the spelling right everytime.
• He’s willing to assist us with other questions, which is good, because we really got far here.

Now, I decided to respond again, because they closed my ticket down, like they had done an awesome job and it was time to hit the bar and order a round of beer for everyone, because Rookerith’s problem was a slum dunk win! No, no you guys didn’t.  You kinda just brushed me off and said you didn’t care about my problem:

Well, this is marked solved, but I’m going to respond to it in any event, in hopes that you atleast read it, Aphobiance.

I’m a returning player, having not played in years. I’m enjoying myself, but the first thing I see, is your older content. People working up new characters see your older content, new players see your older content. I’m of the mind that things shouldn’t be broken for months, especially older things, this isn’t the impression you want to give to newer players leveling up, and the frustration of the amount of quests I’ve seen that are broken or misleading as I level up just shouldn’t be here.

I understand that you have to work on expansions and whatnot to keep retention at the high end, but you seriously need to work on your older content, if you want to keep new players from quitting due to frustration, because new subscriptions, or returning players just don’t care about the high end content, they care about your old content that has magically stopped working.

In an attempt to smooth me over, they must have sent my ticket to Level 2 GM, the one that doesn’t outright say, “Low end content, lol, we don’t work on that anymore.” Anyhow, for what it’s worth, he atleast pressed my buttons right and gave a bit of hope:

Greetings Relon,

This is GM Blassreiter. I understand your frustration over this issue, and after further review I see that quite a few players are having trouble with this quest. I have opened a new line of communication with our Development team, and I am urging them to fix this issue with all due haste as it seems that players are being hindered from completing the quest normally. I apologize for the inconvenience and frustration this issue has caused you, and I thank you for your patience and understanding as we work to resolve this issue, however, like GM Aphobiance said, we do not have a timeframe on when this issue will be addressed. If you have any other issues please do not hesitate to contact us again and the first available GM will be happy to assist you.

-GM Blassreiter
Customer Service
Sony Online Entertainment

 

For the record, I like what Blassreiter said.  He made it sound like they were actually going to work on it, instead of the, what I’ve learned normal response of GM’s is of, “LOL, Go check the forums someday maybe it’ll say we fixed it!” 

 

Solution: Well, damn, obviously fix it.  Get the key to drop again.  For what it’s worth, GM Blassreiter said the right things, even if nothing happened, and made me, as a customer happy.  That being said, this shit has been broken for a long time, there really is no excuse. How do things like this even get broken? Good lord.

This entry was posted on Thursday, March 12th, 2009 at 6:21 am and is filed under EQ2, MMOs.You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.